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Hosting

CSS’s cloud based solution is a fully redundant server.

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Pro-Cloud powered by Rackspace using ‘Always On’ Microsoft server technology. 

On initial Pro-Cloud discovery meetings we will recommend that Pro-Cloud is hosted in the ‘Cloud’ through our own EU hosted servers, however should the customer want to manage its solution privately Pro-Cloud can also be installed as a privately managed extranet based solution.

CSS’s cloud based solution is a fully redundant server architecture provided/managed by the market leader, Rackspace. We use redundant web, directory and database servers incorporating RAID 1 on all disks. All critical data is housed on SAN devices with redundant disks.

System availability is excellent, achieving zero downtime in 4 years through full failover on duplicate sites across the UK. Planned downtime is outside working hours. Rackspace also manages Pro-Cloud’s server hardware.

Physical Security at the Rackspace hosting data-centre includes locking down and logging all physical access. They provide:

  • Access to authorised personnel only
  • Badges and biometric scanning for controlled access
  • Security camera monitoring and access logging
  • 24×7 onsite staff and unmarked facilities
  • Physical security audited by independent firms annually
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Our Servers

Our database has two servers, connected via fibre to a SAN. The nodes work in an active/passive arrangement, one taking over instantly in the event of a failure. The SAN runs over multiple disks in RAID which has a full backup weekly / with additional incremental backups. Backups are monitored daily with critical systems backed up off-site. This is replicated on an additional site with incremental restores. Infrastructure and system data is backed up daily.

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Our Rackspace Agreement

Our Rackspace Service Level Agreement ensures, in the event of a total server failure, that a replacement unit will be rebuilt in 4 hours. End- point backups are handled by Druva In-Sync for laptops and encryption. Desktop PCs provide network storage, which is held on a second secure SAN (also managed by Rackspace).

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