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Client Relationship Management

Manage your customers.

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Manage your customers, make sure they receive the communication they deserve and create customer relationships that every organisation aims to achieve.

Our Client Relationship Management module is all about happy customers ā€“ making sure your service stands out from the crowd every single time.

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  • Centralised client details incorporating custom attributes
  • Integrated client messaging via SMS & email
  • Simple or advanced call logging options for inbound and outbound client calls (call VIOP integration required)
  • Full activity management with CRM
  • Feedback systems
  • Marketing campaign support for both email & SMS communications
  • Automated activity updates
  • Decreased data processing
  • More effective client interactions
  • Happier customers ā€“ increased customer retention
  • Historical customer lifecycle
  • Complete communication trail
  • Easier data analysis

Want to know more?

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