Creative Software Solutions (Europe) Limited is committed to protecting and respecting your privacy.

Your personal information will always be dealt with in a lawful manner which meets the Data Protection Act 2018.

This policy sets out how we will use and protect personal information that you give us or we obtain when:

  • You use our websites
  • We send electronic communications
  • We send direct mail

If you have any questions or comments about this policy please write to Data Controller, Creative Software Solutions (Europe) Limited, 2 & 3 Parkside Court, Lichfield, WS13 7FE. If you have any questions about the security of our website, please contact us at


By accessing and using our Websites, you signify your agreement to this policy. If you do not agree with the policy, please do not use our Websites. This policy is subject to change. Any changes we may make to this policy in the future will be posted on this page and your continued use of our Websites following the posting of changes will mean you accept those changes.

Information we may collect from you

All data gained through our websites will solely be used internally and for marketing purposes. If data is actively collected through one of our online forms, sufficient information will be provided enabling you to make the choice whether to opt in or out of particular marketing options.

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our website. This includes information provided at the time subscribing to our services including, where applicable, newsletters, booking training courses or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by us and when you report a problem with our websites.
  • If you contact us through our websites, whether by sending messages to our email addresses, filling in any forms, using our online LiveChat service or otherwise, we may keep record of that correspondence. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of your visits to our websites including, but not limited to, traffic data, location data, blogs and other communication data.

Third Party Websites

Our websites may contain links that make it easy for you to visit websites of our partner networks, affiliates and suppliers of goods and services. If you use the links to visit any website operated by a third party, please check the privacy policy of that third party and satisfy yourself that the terms are acceptable to you before you use or submit any personal data to such website. We do not have any control over such third party websites. Information you provide or which may be collected by such website is controlled by the relevant third party provider of such website. Accordingly, we cannot be responsible for the protection and privacy of any information which you provide or which may be collected by the third party provider while visiting or using such websites.

Accessing and Updating Personal Information

If any of your personal information changes or becomes out of date please let us know by emailing us at
You may inform us at any time should you wish to delete personal information we hold about you by writing to Company Secretary, Creative Software Solutions (Europe) Limited, 2 & 3 Parkside Court, Lichfield, WS13 7FE.

You have a right to access the personal data held about you. To obtain a copy of the personal information we hold about you, please write to Data Controller, Creative Software Solutions (Europe) Limited, 2 & 3 Parkside Court, Lichfield, WS13 7FE.

IP Addresses and Cookies

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

We use cookies to collect data about your use of our Websites, to remember choices you make, to provide more enhanced personal features and to assist you to navigate certain areas of our Website. If you wish to use social sharing features in relation to items on our Websites, you may also need to consent to the use of certain third party cookies required by the relevant social networking websites. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our Websites. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Websites. To learn more about the cookies we use and to manage your choices in relation to their use, please see our Cookies Policy.
To summarise we use your IP address and cookies to:

  • Store information about your preferences, and to allow us to customise or websites according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our websites.
  • Gain details of your visits to our websites including, but not limited to, traffic data, location data, and other communication data.

Where we store your personal data

If and when you submit your personal data, you agree to this transfer, storing or processing. All information you provide to us is stored on our secure servers. Where applicable where you have chosen a password which enables you to access certain parts of our Websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We are ISO 9001:2015 (FM652644) and IGSoc level 3 accredited - continually improving our customer service and security protocol, including the handling of all data throughout our software platforms.

Uses made of the information

Once consent has been given we will use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. Consent is confirmed through the use of clear opt in and opt out options.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To speed up your searches.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To allow you to participate in our competitions and promotions, when you choose to do so.
  • To notify you about changes to our service.

Unless stated otherwise please note that your information will not be shared with anyone outside our organisation, including third party organisations.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. You can exercise your right to prevent such processing by writing to data Controller, Creative Software Solutions (Europe) Limited, 2 & 3 Parkside Court, Lichfield, WS13 7FE.

If you believe we are issuing your data incorrectly you have the right to inform the Information Commissioner's Office (ico.).

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries as defined in section 736 of the UK Companies Act 2006. We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements, or to protect our rights, property, or safety (or that of our customers and others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.

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